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Home Terms and Conditions

Terms and Conditions

Privacy Policy

GIGAJEWE has improved our Terms and Conditions and Privacy Statement to make it easier for you to understand the data we collect and how it is used. For more information on the general data protection policy, please see the Privacy Statement.

Welcome to the website. The Services are provided to you in accordance with the notices, terms and conditions set forth in this Agreement (“Agreement”). In addition, when you use any of our services (eg, customer service), you will be bound by the rules, guidelines, policies, terms and conditions applicable to such services, which are incorporated into this Agreement by this reference. We reserve the right to make changes to this website and these terms and conditions at any time, with immediate effect.

By accessing, browsing or otherwise using this website, you agree to all the terms and conditions of this agreement, so please read this agreement carefully before proceeding.

website usage

You represent and warrant that you are at least 18 years old or accessing this website under the supervision of a parent or guardian.

Subject to the terms and conditions of this Agreement, hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use this website by displaying on your Internet browser, your Cell phones or any electronic device are used solely for sharing or purchasing personal items sold on this site and may not be used for any commercial purpose or on behalf of any third party unless expressly permitted by us in advance. Any breach of this Agreement will result in immediate revocation of the license granted without notice.

Except as permitted in the above paragraph, you may not copy, distribute, display, sell, rent, transmit, create derivative works from, translate, modify, reverse engineer, disassemble, decompile or otherwise exploit this website or any portion thereof, unless we expressly permitted in writing. You may not use any information provided on the website for any commercial purpose, or use the website for the benefit of other businesses, unless we have expressly permitted it in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders in our sole discretion, including, but not limited to, where we believe customer conduct violates applicable law or is detrimental to our interests. You may not upload, distribute or otherwise publish through the Site any content, information or other material that (a) violates or infringes the copyright, patent, trademark, service mark, trade secret or other proprietary rights of any person; (b) is defamatory, threatening, libelous, obscene, indecent, pornographic, or may give rise to any civil or criminal liability under U.S. or international law; (c) includes any bug, virus, worm, trapdoor, Trojan horse or other harmful code or attribute.

We may assign you a password and account ID to enable you to access and use certain parts of this website. Each time you use your password or identification, you will be deemed authorized to access and use this website in a manner consistent with the terms and conditions of this agreement. You will be solely responsible for the access and use of this website by anyone using the password and identification originally assigned to you, whether or not you actually authorize access and use of this website, including without limitation all communications and transmissions and through such access or use All obligations arising therefrom (including but not limited to financial obligations). You are solely responsible for protecting the security and confidentiality of the passwords and identifications assigned to you. You shall notify us immediately of any unauthorized use of your password or identification or any other breach or threat of breach of the security of this website.

Product Availability and Pricing

estimated delivery

Occasionally, due to the volume of orders we receive, we cannot fulfill orders within the estimated time. If this happens, we will attempt to notify you of the delay. While we make every effort to avoid delays, we do not guarantee delivery dates.


Our product prices are based on the latest market values for precious metals and gemstones.

GIGAJEWE coupons and/or promotional codes are subject to expiration without notice. GIGAJEWE does not accept expired coupons and/or promotional codes, even if they are linked from a third-party website.

Promotions and Coupons

Coupons and/or promo codes apply to complete orders in the cart and will apply to:

the original regular price of the item, or
the sale price of the item, or
The original price of the item minus the multi-tier discount
Intermediate markdowns can be removed to apply multi-level discounts to the entire order.

Coupons and/or promo codes are not valid for bundles, premium gifts or in combination with any other offer. Coupons and/or promotional codes cannot be applied to:

GIGAJEWE Custom Center Stone
typographical error

Data, including prices, may appear inaccurate on our website due to systematic or typographical errors, and we make every effort to avoid these errors. We reserve the right to correct any and all errors as they occur, and we do not respect inaccurate or wrong prices. If the listed price of a product is lower than its actual price, we will contact you for instructions or to cancel the order and notify you of such cancellation prior to shipment. If your credit card or payment method has been charged for the purchase and your order is cancelled, we will immediately credit your account for the amount of the fee.

free gift

Free gifts are limited and subject to availability. If the selected free gift is not available, GIGAJEWE reserves the right to substitute a similar free gift without prior notice.


GIGAJEWE offers a 30-day return policy. You may return the item for a refund (minus deductions) within 30 days of the original shipping date if the following conditions are met.

This item must be returned in new and unworn condition. New and unworn condition means there are no scratches, marks or blemishes on the item. Modified or resized items are not considered new.
Returned items must still have the jewelry tag or watch authenticity tag attached. Removing the label will prevent the item from being returned.
Items must be postmarked within 30 days of the original ship date.
Items that have been resized, updated and/or repaired are not eligible for a refund.
You are responsible for the return shipping and you are responsible for the goods until they reach our warehouse.
One and only one item must be shipped to GIGAJEWE using GIGAJEWE's shipping provider.
Promotional gifts must also be returned with your returned item.
Your diamond report must be returned with your product. Lost or damaged reports will be deducted from the refund.
Returns without a GIGAJEWE Return Material Authorization will be rejected upon receipt.
Non-jewelry and end-of-sale items such as jewelry cleaners and jewelry care cloths are not eligible for a refund.
Returns with missing paperwork or products will not be processed.
Note: Some special orders are non-returnable. We will notify you if the item cannot be returned before proceeding with your order.

comparison shopping

Every GIGAJEWE item is made to order.


After your return is accepted, the original payment method will receive a credit after any applicable deductions.


GIGAJEWE may provide you with a prepaid return label for your return. The value of this return label will be deducted from the refund. If the gift is not returned, GIGAJEWE will deduct the value of the gift.
GIGAJEWE reserves the right to deduct any charges we incur - including duties on incomplete paperwork - upon receipt of the package.

Comments and Reviews

Any content you submit or post to the Site or Customer Service, including but not limited to questions, comments, suggestions, ideas, plans, notes, photographs, drawings, original or creative materials or other information and/or any information you provide to us, Including, without limitation, ideas, know-how, techniques, questions, comments, comments and suggestions (collectively, "Submissions") are considered and will be considered non-confidential and non-proprietary, and we will globally A royalty-free, perpetual, irrevocable and transferable use, reproduction, distribution, display, publication, performance, sale, lease, transmission, adaptation, creation of derivative works in any way and in any form from such Submissions rights, and to translate, modify, reverse-engineer, disassemble or decompile such Submissions. In addition to the rights that apply to any submission, when you post a comment or comment to this website, you grant us the right to use the name you submit in connection with any comment, comment or other content (if any) content. You represent and warrant that you own or otherwise control all rights in the comments, comments and other content you post on this website and that our use of your comments, comments or other content will not infringe or violate any of these rights tripartite. You may not use false email addresses, impersonate others, or otherwise mislead us or third parties about any submission or the source of the content. We may, but are not obligated to, remove or edit any Submission (including comments or comments) for any reason.

Buy Free Warranty

Free One Year Warranty on All Jewelry Purchases:
Limited Warranty Covers Manufacturing Defects and Workmanship
Warranty period starts from the date your item was shipped and lasts for 365 days
Warranty will be void if item is misused or altered by anyone other than an authorized GIGAJEWE representative
Warranty does not cover any shipping costs associated with warranty repairs
The warranty does not cover lost or stolen items. GIGAJEWE and its affiliates are not responsible for lost items.
We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear and tear (as our jewellery professionals believe)
All purchases from our one and only collection of diamond engagement rings are backed by a free lifetime manufacturer's warranty:

Limited Warranty Covers Manufacturing Defects and Workmanship
Coverage begins on the date your item was shipped as long as you own the item
Warranty will be void if item is misused or altered by anyone other than an authorized GIGAJEWE representative
Warranty does not cover any shipping costs associated with warranty repairs
The warranty does not cover lost or stolen items. GIGAJEWE and its affiliates are not responsible for lost or stolen items
We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear and tear (as our jewelry professionals believe).


You agree to indemnify GIGAJEWE, its independent contractors, service providers and consultants and their respective directors, employees and agents from and against any claims, damages, costs, liabilities and Fees posted, submitted, stored or otherwise transmitted on or through our website or your use or inability to use our website, including but not limited to claims against GIGAJEWE and/or its independent contractors, service providers Any actual or threatened lawsuit, demand or claim arising out of or related to the submission, your conduct, your breach of these terms and conditions or your breach of the rights of any third party, employee, director or consultant.

intellectual property

This website and all text, graphics, button icons, images, audio clips, GIGAJEWE logos and software (collectively, "Content") belong to GIGAJEWE or its affiliates. The collection, arrangement, "look and feel" and assembly (arrangement) of all content on this website belongs solely to GIGAJEWE or its affiliates. All software, data and information ("Software") used on this website is the property of GIGAJEWE, its affiliates or its software suppliers. The content, arrangements and software are protected by United States and international copyright laws. GIGAJEWE.COM, logos, slogans, trade names or words are registered trademarks, trademarks or service marks of GIGAJEWE, its affiliates, suppliers or third parties. Use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks on any product or service in any manner that is likely to cause confusion. You may not use our trademarks or service marks in any way that disparaging or disparaging us. You may not use any of our trademarks or service marks in meta tags without express prior consent.

Links - Third Party Content

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation or content of any such website on or through any such website.

Privacy Policy

Please review our Privacy Policy, which also applies to your visit to this website, to understand our practices.

risk of loss

Risk of loss and title to your purchased items pass to you after we have delivered the items to the carrier. GIGAJEWE is not responsible for lost or stolen items.


GIGAJEWE recommends purchasing third party insurance for any items received against loss or theft.

Applicable law

This website is created and controlled by GIGAJEWE. You agree that any legal or equitable action arising out of or in connection with these terms and conditions shall be brought exclusively in Ningbo, China, and you hereby irrevocably and unconditionally agree and accept the exclusive jurisdiction of such courts for any action, suit or lawsuits arising out of your use of this website, any purchases made from this website, or these terms and conditions.


Any disputes related to your access to this website or products you purchase through this website shall be submitted to confidential arbitration in Ningbo, China. 

Limitation of Liability

Unless GIGAJEWE expressly states to the contrary in writing, this website, the products sold on it and the transactions conducted through it are provided by us "as is".We make no representations or warranties of any kind, express or implied, regarding the operation of this site or the information, content, materials or products contained herein, except as otherwise provided by this site and the pages linked to this page. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and system integration. This website may contain inaccuracies, errors or typographical errors. We do not guarantee that the content will be uninterrupted or error free.To the fullest extent permitted by law, we shall not be liable for any damages, including but not limited to indirect, incidental, punitive, exemplary, special or incidental damages, arising from the use of this Website. To the maximum extent permitted by applicable law, our total liability to you for any damages, regardless of the basis of the conduct, shall not exceed our total liability arising out of the total fees actually paid to us by you in that month immediately preceding the alleged conduct.

International visit

This website contains products or services that are not available worldwide. Any such reference does not imply that such products will be available worldwide. If you access and use this website, it is your responsibility to comply with your local laws and regulations.

Gift Card Terms and Conditions

If a gift card is lost or stolen, it will not be replaced or refunded. GIGAJEWE and its affiliates are not responsible for lost gift cards. Purchases exceeding the value of the gift card provided will require a credit card or PayPal to pay the balance due.
Once the order has been processed and paid for, your gift card will be emailed to the recipient.
Your gift card will be emailed to the recipient email address you entered. Make sure the recipient email address is correct when placing your order. GIGAJEWE is not responsible for sending gift cards to incorrect or non-existing email addresses. The correct email address to send the gift card to is the sole responsibility of the purchaser.
All returned items purchased with the gift card will be refunded as points to the GIGAJEWE gift card for your future use in GIGAJEWE's online store.
For purchases made using both a gift card and a credit card or PayPal account, you will refund the amount you originally paid to your credit card or PayPal account, and the remaining amount will be returned as credit to the GIGAJEWE Gift Card for your future use.
Your GIGAJEWE Gift Card must be used on the site in the currency in which it was purchased.

Due/Service Fee

GIGAJEWE Gift Cards do not expire and we do not charge any service fee for unused.

abide by the law

By purchasing a GIGAJEWE Gift Card, you certify and represent to GIGAJEWE and its affiliates that activities related to the use of a GIGAJEWE Gift Card are subject to these terms and conditions and all applicable laws, rules and regulations, including the terms and conditions governing the GIGAJEWE website. In addition, you agree to your use of GIGAJEWE Gift Cards or your breach of any of these terms and conditions.

accept these terms and conditions

By purchasing or using a gigajewe Gift Card, you accept these terms and conditions. These terms and conditions are subject to change without notice.

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  • Contact Us
  • +86(0574) 87061978
  • 1-2, No. 14, building 4, Yinchen business center, Yinzhou District, Ningbo City, Zhejiang Province.
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