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Home FAQs

FAQs

Do you have any other selling gigajewe authentic website?

In mainland China, only in gigajewe gigajewe official website, gigajewe boutique, and electric business platform authorized gigajewe official announced from time to time to sell this brand jewelry works; This brand of other works in gigajewe boutiques and gigajewe authorized shops or electric business platform sales. As in gigajewe authorized channels to buy this brand, please review the authorization documents. Such as, running, and without the authorization of the gigajewe channels from the gigajewe buying this brand works, may encounter fraud counterfeit works, and may not be able to enjoy this brand after-sales service.


When will my order be processed?

Once an order is placed, it will be incorporated into our production schedule immediately. After placing your order, you will receive an order confirmation email almost immediately. Spot silver or loose stone, usually within 48 hours.
Customized products, after confirming customized products, we usually ship within 15 days.

When can I get a refund?

Once we receive the returned item, it will be inspected and refunded.
Returns are usually processed and refunded the week they are received.


How can I check the status of my order if I don't know the order number?

You can log in to your website personal center to check. If you need help finding your order number, please contact our after-sales email gigajewe@163.com and provide the full name, phone number and shipping address associated with your order .


Can I change my shipping address?

If your order has not shipped, you can change the address to which your order should be delivered. Please contact our after-sales email gigajewe@163.com. We cannot change the delivery address if the order has already been processed and shipped. We also cannot resend the package to another address for you.

Which payment method do you accept?

Our payment method is mainly PayPal. If you want to pay in other ways, please contact our after-sales email gigajewe@163.com.

How long will it take for my order to ship?

Shipping and processing times depend on what you ordered. All items on our website have an estimated shipping date. This date will indicate when the item is expected to ship from our factory. If you order multiple pieces and each piece has a different status and ship date, the order may be split, or it may ship on the latest date. You can check the status of your order at any time by logging into your website personal center account.




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  • gigajewely@outlook.com
  • +86(0574) 87061978
  • 1-2, No. 14, building 4, Yinchen business center, Yinzhou District, Ningbo City, Zhejiang Province.
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