GIGAJEWE Custom Initial Necklace in Moissanite & Sterling Silver - Personalized Letter Pendant

GIGAJEWE After-Sales Policy

1. Custom Orders: K Gold Jewelry

All K Gold (Karat Gold) items are classified as custom-made products, as each piece is individually crafted or adjusted per order.

• Strict Quality Control: Every custom item undergoes meticulous manual inspection before shipment.
• Non-Returnable: We do not accept returns or exchanges for K Gold items unless there is a verified quality issue (e.g., structural defects or loose stones).
• Note: Natural inclusions in gemstones or slight color variations due to monitor settings are natural characteristics and do not qualify as quality defects.

2. 30-Day Return Policy (Non-Custom Items)

We offer a 30-day return/exchange policy for non-custom items (e.g., loose stones, silver jewelry).

• Timeline: Requests must be made within 30 days from the shipment date (the date the carrier marks the package as "shipped").
• Logistics Protection Clause: In cases of international shipping delays where the transit time exceeds 20 days, customers may initiate a return request within 10 days from the actual delivery date.
  

3. Return Conditions

To be eligible for a refund, items must meet the following criteria:

• Brand New & Unworn: No scratches, wear, odors, or alterations.